Customers miss important order updates
Order confirmation and shipping emails often land in spam or promotions tabs. Customers don't see their updates, leading to 'Where is my order?' support tickets and purchase anxiety.
Order notifications
Keep customers updated via WhatsApp
Send order confirmations, shipping updates, and delivery notifications on WhatsApp. Your customers get instant updates where they're most active.
5/5 on Shopify500+ brands trust us
EL
Hi, I've been waiting 3 days for my order. Where is it?? Is this a scam?
Order #1042 · Picked up by carrier
I just checked: your order was picked up by the carrier this morning and will be with you within 24 hours. Tap the button below to track it.
Track my order
Trusted by fast-growing brands and global retailers
With Kanal
Real-time updates on WhatsApp
WhatsApp order notifications keep your customers informed in the app they check all day, where brands on Kanal see open rates above 90%. Kanal automatically sends confirmations, shipping updates, and delivery notifications, so fewer customers need to contact support.
- 500+
- brands use Kanal
- 5/5
- on the Shopify App Store, 132 reviews
- 5 min
- to set up the app
- 89 €
- per month, starting plan price
What you get with Kanal.Built for Shopify stores.
Connect your store in a few clicks, then compare the plans to see what each one includes.
See pricingOrder notifications · 01
Order confirmation
Instant WhatsApp confirmation with order summary, items, and expected delivery date.
Order notifications · 02
Shipping updates
Automatic notifications when the order ships, with tracking number and carrier link.
Order notifications · 03
Delivery notifications
Alert customers when their package is delivered. Perfect trigger for review requests.
Order notifications · 04
Branded messages
Customize notification templates with your brand voice, product images, and personal touch.
Order notifications FAQ
How do WhatsApp order notifications work with Shopify?
Kanal connects to your Shopify store and automatically detects order events: new orders, fulfillments, and deliveries. It then sends pre-configured WhatsApp notifications to your customers in real-time.
Can I customize the notification messages?
Yes, you can fully customize the content and design of each notification type. Include product images, order details, tracking links, and personalized messages that match your brand voice.
Will this reduce my support tickets?
Yes. A customer who never saw the email update is likely to ask where the order is. On WhatsApp, where brands on Kanal see open rates above 90%, the shipping update reaches the app customers check all day, so they have less reason to ask.
Can customers reply to order notifications?
Yes! Unlike one-way emails, WhatsApp enables two-way conversations. If a customer has a question about their order, they can reply directly and Kanal's AI chatbot or your team can respond instantly.
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